Voyageur Group privacy notice

Privacy notice

Any references in this Privacy Policy Statement to "we" are to Voyageur Group.
At Voyageur Group we are committed to maintaining your privacy. By accessing our websites and submitting your information, you indicate that you have read, acknowledged and agree to us processing your information.

What information do we collect and how do we use it?

When signing up to one of our products or services, we may ask for your name, telephone number, business address, email address and industry sector. Through customer feedback and surveys, we may obtain further information about your usage of our website to help us improve it further.

When signing up, we will ask for your information via web forms to allow us to process and communicate with you in accordance to the things you have opt-ed in for.

We use your information to process magazine orders, conference communication, to update and maintain records, to notify you about important changes and for survey purposes to improve our websites and services. We may also send you (by email or post) information about the product or service you are signed up to. When signing up to any of our services, you can select what service type you require and what you want to hear about, including any related products.

If you do not wish to be contacted for these purposes, update your preferences or want to be deleted from our system, you can inform us by:

  • Clicking the unsubscribe option on all email and e-newsletters
  • Clicking the ‘update your preferences’ option all email and e-newsletters
  • You can send an email to customer services at subscriptions@voyageur.co.uk
  •  Write to us at: Subscriptions at Voyageur Group, 19 Lower Park Row, Bristol, BS1 5BN

You can request to access the data we have on file for you. If you would like a copy of this, please email subscriptions@voyageur.co.uk.

Voyageur Group is a registered data controller under the General Data Protection Regulation (GDPR). We comply with the standards, procedures and requirements laid down to ensure that the personal information you give us is kept secure, processed fairly and lawfully and full consent is given.

What information do we share with others?

To provide certain services fully, we contract with other companies for credit card processing, database management, print mailing and shipping, email marketing, website usability, sales lead management and market research.
We provide these companies with only the information they need to perform their services and work closely with them to ensure your privacy is protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Voyageur Group. We will not pass your information on to any third parties for marketing purposes unless you have agreed for us to do so.
We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation.

Links to third-party sites

We may include third party links via paid advertisers on our websites. These linked sites have separate privacy policies. Our Privacy Policy Statement only covers our website and does not cover any others. We therefore have no responsibility or liability for the content and activities of any linked sites.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current session, to personalize your experience and to compile statistical information about how visitors use our website via the visits and clicks. No individually identifiable information is collected for this purpose and we do not monitor individual visitor behaviour. When accessing our sites you will be notified of the use of cookies. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you set your browser not to accept Cookies, you may be unable to use all or some of our websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access our website.

Sale of assets

In the unlikely event that Voyageur Group or substantially all of its assets are acquired, customer information will be one of the transferred assets.